SITA also proposes airlines and airports should do more in providing baggage updates to passengers’ mobile devices. Etihad Airways is one such player to have used BRS to its advantage, having reported a 33% year-on-year improvement in mishandled baggage in 2018 thanks to deploying the technology at its Abu Dhabi hub. The reports also advocates airlines make use of baggage reconciliation systems (BRS) as a means of both reinforcing the baggage process and tracking each single piece of luggage. “SITA proposes airlines and airports should do more in providing baggage updates to passengers’ mobile devices.” “We found that bag tracking implementation at loading is helping airlines improve their baggage mishandling rate by between 38% where good processes are already in place, and by up to 66% where no tracking had been done previously,” said Drummond. Among the group’s main recommendations was that bag tracking is most effective when implemented during the loading stages. Keeping track: mobile baggage updates and reconciliation systemsįorming the backbone of its report, SITA analysed over ten million records last year using its BagJourney service, a global baggage monitoring system that uses machine learning tools. “The resolution has undoubtedly provided an incentive for airports to invest in technology to reduce lost or delayed baggage,” wrote Drummond. SITA supports end-to-end baggage tracking – as laid out in IATA’s Resolution 753 – as the best means of driving down the mishandling rate. Writing in a blog post on the group’s website, Peter Drummond, SITA’s portfolio director for baggage, said delayed bags at the hands of transfers was “no surprise” as “transfers are complex with multiple airports and airlines involved.”
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